The Seven Deadly Sins

Boiler Aylesbury

1. Not arriving on time

Of particular concern to those of you who have to be somewhere, do something or have commitments.

If due to circumstances beyond our control we are delayed, we will ALWAYS call before the appointed time to inform you.

Heating Aylesbury

2. Not arriving at all

If a tradesman does not start a job when he says it puts tremendous pressure on the customer who now has to go through the whole quoting/referencing process with someone else. Not to mention the possible penalty charges other trades who are involved may charge, as their work is now delayed until a new heating engineer is commissioned.

This is something we have NEVER done.

Plumbing Aylesbury

3. Not cleaning up when the work is complete

Having a stranger in your house can in itself be disconcerting, but for that person to leave your property in a mess could leave you feeling violated.

We all have dust blankets, vacuum cleaners and will leave your property cleaner than how we found it.

Gas Boiler Aylesbury

4. Hidden and extra charges

We are all aware of the economic climate at present and to be presented with a higher than quoted invoice at the end of a job can put extra stress and strain on household finances.

All our charges are totally TRANSPARENT and there are no hidden extras.

Gas Heating Aylesbury

5. Not returning their calls

For someone not to return your call is in itself rude and unprofessional. It has happened to myself and I know how frustrating it can be.

Whilst we may not get back to you straight away we will ALWAYS endeavour to return calls at the latest by close of business the same day.

Plumbing Engineers Aylesbury

6. Bad, sometimes dangerous workmanship

To pay someone to do a job that you could have done better yourself is extremely annoying. Whether it was a lack of their skill, knowledge or pride in a job well done doesn’t make it any easier to swallow.

EVERY job we complete we ask ourselves whether we would be happy if it were our own house. We are only satisfied if we can answer yes.

Heating Engineers Aylesbury

7. Not honouring their guarantee

Too often if things go wrong it is nigh on impossible to get anyone to come and rectify the mistake without long and sometimes nasty exchanges.

Whilst we understand that things don’t always go to plan it is the manner and speed at which they are put right that matters.

We HONOUR our guarantees and will put right any issues that are our fault as speedily as possible.

LOOKING FOR A NEW BOILER? Our experienced and helpful staff are always happy to help.

We are Gas Safe registered

Gas Safe Register AylesburyThe Boiler Blokes takes gas safety seriously. All of our engineers are on the Gas Safe Register and will have their official identity card when you ask to see it.

Gas Safe Register is the official gas safety organisation in Great Britain.

It replaced CORGI on 1st April 2009. Gas Safe Register is responsible for the registration and regulation of gas engineers. Membership is mandatory for any company or engineer working with gas appliances.

If you would like to find out more about Gas Safe Register you can call 0800 408 5500 or visit the Gas Safe Register website

Gas Safe Register Aylesbury